Terms and Conditions
Operator and Acceptance of Terms
This website is operated by the online pharmacy responsible for processing your order, payment and delivery. These Terms and Conditions apply when you browse the website, create an account or place an order.
By using the website or placing an order, you confirm that you are legally able to enter into a purchase agreement and that the information you provide is accurate and complete. These terms apply to orders delivered within the United Arab Emirates.
Orders and Payment
Products displayed on the website are subject to availability. Adding an item to your basket or submitting an order does not guarantee acceptance. An order is accepted only after it has been reviewed and confirmed by the online pharmacy.
Prices are shown in United Arab Emirates dirhams unless stated otherwise. Applicable delivery charges, discounts and any other charges will be displayed before payment is completed.
- Payment must be made using the payment methods offered at checkout.
- You must provide valid and current payment details.
- An order may be cancelled or adjusted if payment cannot be authorised, a product is unavailable, pricing information contains an obvious error, or prescription requirements are not met.
- Where a payment has been taken for an unavailable or cancelled item, the relevant amount will be refunded using the original payment method where possible.
Shipping and Delivery
Delivery is available only to eligible addresses within the United Arab Emirates. Estimated delivery times are provided for guidance and may vary due to stock availability, delivery location, weather, traffic, public holidays or other circumstances outside reasonable control.
You are responsible for providing a complete and accurate delivery address and ensuring that someone is available to receive the order where required. The online pharmacy may contact you to verify delivery details or arrange delivery.
- Some products may require special handling, age verification or proof of prescription before delivery.
- Delivery may be delayed or unavailable for certain products or locations.
- Risk in the products passes to you when the order is delivered to the address provided by you or received by an authorised person.
Returns and Refunds
For health, safety and product-quality reasons, medicines, prescription products, temperature-sensitive items and personal-care products may not be eligible for return once dispatched or delivered, except where the item is damaged, defective, incorrect or otherwise required to be accepted for return.
Please inspect your order promptly upon delivery. If you receive an incorrect, damaged or defective item, notify the online pharmacy as soon as reasonably possible and keep the item, packaging and proof of purchase available for review.
- Approved refunds are normally issued to the original payment method.
- Delivery charges may not be refundable unless the error was caused by the online pharmacy.
- Returns may be refused where products have been opened, used, altered, stored improperly or cannot be safely resold.
Prescription Products and Medical Disclaimer
Prescription-only medicines are supplied only where a valid prescription and any required patient information have been provided and accepted. The online pharmacy may contact you or your prescriber to clarify prescription details where appropriate.
Information provided on the website is for general product information only and is not a substitute for professional medical advice, diagnosis or treatment. Always read product labels, instructions and warnings before use. Seek advice from a qualified healthcare professional if you have questions about a medical condition, treatment, medicine interactions, allergies or side effects.
Do not delay seeking urgent medical assistance because of information obtained from this website. If you believe you are experiencing a medical emergency, seek immediate emergency care.
Limitation of Liability
The online pharmacy takes reasonable care to keep product information, prices and website content accurate. However, product images, packaging, ingredients, instructions and availability may change, and information on the website may not always be complete or current.
To the extent permitted by applicable requirements, the online pharmacy is not liable for indirect, incidental or consequential loss arising from use of the website, delayed delivery, product unavailability or reliance on general information published on the website. Nothing in these terms limits liability where it cannot lawfully be limited or excluded.
You are responsible for ensuring that any product ordered is suitable for your needs and for following all product instructions, warnings and storage requirements.
Changes to These Terms
The online pharmacy may update these Terms and Conditions from time to time to reflect changes in its services, products, operational processes or applicable requirements. The updated version will apply from the date it is published on this page.
Your continued use of the website after changes are published means that you accept the updated terms. Orders already accepted will normally remain subject to the terms that applied when the order was placed, unless a change is required for safety, legal or operational reasons.