Contact Us

How to Contact Support

For questions about our services, delivery, account support or an existing order, please email contact@zhic.ae.

Please provide clear details so our support team can assist you efficiently.

Questions About an Existing Order

When contacting us about an order, please include:

• Your order number
• The name used when placing the order
• The email address used for the order
• A clear description of your question or issue
• Relevant details, such as the product name or delivery concern

Response Times

We aim to respond to support requests within one business day. During busy periods, a response may take a little longer. Please avoid sending multiple messages about the same request, as this may delay our reply.

How Support Can Help

Our support team can help with order status enquiries, delivery-related questions, product availability, account assistance and general website support.

What Support Cannot Help With

Our support team cannot provide medical consultations, diagnose health conditions, recommend treatment or issue prescriptions. For medical advice or prescription-related questions, please speak with a qualified healthcare professional.