Privacy Policy
Information We Collect
We collect personal information that you provide when placing an order, creating an account, contacting us, or using our services. This may include your name, delivery address, email address, telephone number, order details and payment-related information.
As an online pharmacy, we may also collect health-related information that is necessary to process your order safely, such as prescription details, information you provide about a medicine request, or communications with our customer support team.
- Account and contact details
- Order, delivery and transaction information
- Prescription or medicine-related information where required
- Device, browser and website usage information
How We Use Your Information
We use your information to provide and manage our services, process orders, arrange delivery, verify prescriptions where applicable, communicate with you and respond to enquiries.
We may also use information to maintain website security, prevent fraud, improve our products and services, meet operational requirements and send service-related updates about your order or account.
Cookies
Cookies are small text files stored on your device when you visit our website. They help the website work correctly, remember your preferences, keep your shopping session active and understand how visitors use the site.
We may use essential cookies for website functionality and other cookies to measure performance and improve the user experience. You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website features.
Third Parties and Payment Processors
We may share information with trusted service providers that help us operate the website and fulfil orders. These may include delivery partners, payment processors, technology providers, customer support providers and professional advisers.
Payment information is handled through secure payment processors. We do not use payment details for purposes unrelated to processing your transaction, preventing fraud or handling payment enquiries.
Third parties may only receive the information needed to perform their services and are expected to protect it appropriately.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. This includes providing services, completing orders, handling enquiries, resolving disputes, maintaining records and meeting applicable business or legal obligations.
When information is no longer required, we will delete it, anonymise it or securely store it until deletion is possible.
Your Rights and Choices
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also ask about the use of your personal information, subject to applicable requirements and any information we must retain.
You can choose not to provide certain information, although this may prevent us from processing an order, verifying a prescription, arranging delivery or providing some website features.
Contact Us About Your Data
If you have a question about this Privacy Policy, want to update your personal information or wish to make a request regarding your data, please contact us using the details on the Contact page.
To help us protect your privacy, we may need to verify your identity before responding to a data-related request.